We're Hiring a Guest Service Associate/Retail Advisor

Casal Aveda Institute is thrilled to announce we’re hiring a part-time Guest Service Associate/Retail Advisor to bring their A-game to our front desk and retail areas!

If you’re all about delivering stellar service, connecting with people, and being part of a beauty-loving team, this is your moment!

Apply now and let’s create something fabulous together at Casal Aveda Institute!

Essential Functions:

• Warmly welcoming and engaging guests throughout their salon experience

• Consulting with guests to discover their individual needs, preferences, and beauty goals

• Providing personalized product recommendations based on the guest’s needs

• Educating guests on Aveda products, ingredients, benefits, and proper use

• Meeting and/or exceeding established retail sales goals

• Promoting Aveda products, services, promotions, gift cards, and value-added experiences

• Offering Aveda value-added services and experiences that enhance the guest’s visit

• Following up with guests by phone to ensure satisfaction, encourage rebooking, and recommend appropriate products or services

• Maintaining strong, positive, and professional relationships with guests and team members

• Creating a welcoming, inviting, and visually appealing retail environment

• Maintaining a clean, organized, and fully stocked retail area

• Staying current on Aveda product knowledge, launches, promotions, and brand philosophy

• Utilizing SalonBiz and other computer software accurately and efficiently

• Accurately processing guest transactions and maintaining appropriate documentation

• Auditing register amounts during opening and closing procedures

• Following all company policies, procedures, and standards

• Supporting salon operations and team members as needed to ensure a seamless guest experience

Job Requirements:

• High school diploma or equivalent preferred

• Previous experience in retail sales, customer service, salon/spa, or a related field preferred

• Excellent communication and interpersonal skills

• Strong ability to consult with guests and identify their individual needs

• Demonstrated ability to meet and exceed retail sales goals

• Strong sales, service, and relationship-building skills

• Ability to confidently recommend products, services, and value-added experiences based on guest needs

• Ability to follow up with guests professionally by phone

• Strong knowledge of, or willingness to learn, Aveda products, philosophy, and services

• Knowledge of SalonBiz and basic computer software preferred

• Strong attention to detail and accuracy when handling cash and completing register opening and closing procedures

• Ability to maintain a clean, organized, and inviting retail environment

• Professional appearance and demeanor consistent with the Aveda brand

• Ability to work effectively as part of a team while maintaining positive relationships with guests and coworkers

• Must be dependable, punctual, organized, and able to manage multiple priorities in a fast-paced salon environment

Core Performance Expectations

Success in this position is demonstrated through:

• Consistently exceptional guest service

• Achievement of individual and team retail goals

• Strong Aveda product knowledge and confident recommendations

• Positive guest relationships and effective follow-up

• Accurate register and SalonBiz procedures

• A clean, organized, and inviting retail environment

• Professionalism, dependability, and teamwork

• Consistent representation of the salon’s values and Aveda culture